Account Manager Job at Tugende - Kisumu
About Tugende: Tugende is a for-profit social enterprise formally established in 2012 in Uganda. We use asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Operating in Uganda and Kenya, our 460+ staff have served over 30,000 clients and are rapidly growing and innovating.
About the Role
The candidate in this position will be responsible for the end-to-end management of clients life cycles with the business, from client acquisition to completion or termination. The Account Manager will also be responsible for monitoring the performance of the portfolio. They will ensure that all responsibilities below are executed in alignment with related Policies.
Key Duties and Responsibilities
Customer Acquisition
- Finding clients through marketing and sensitization
- Acquisition of new clients (stage visits, business centers, repeat client engagements)
- Maintaining a maximum of 200 active leases
- Sensitizing and driving cross-selling of additional solutions
Vetting Clients and Guarantors
- Conducting loan vetting (Stage visits, Home visits, and guarantor visits)
- Documentation and capturing of all vetting information in the CRM
- System Approval of all vetted Clients
Training and Administration
- Re-emphasize initial training on asset acquisition terms
- Educate on guarantor responsibilities, payment terms, and benefits of prepayment
- Train clients about Maisha Assets Insurance
- Ensure KRA PIN and National ID are captured in the system
Disbursement and Loan Management
- Inform clients about payment channels (emphasize NO Cash policy)
- Follow up on payments through calls and physical visits
- Initiate recovery actions for loans in default
- Timely customer complaint resolution
Incident and After Sales Management
- Coordinate during incidents (accidents, theft, impounding)
- Support clients with mechanical breakdowns
- Retention of existing clients and understanding their additional interests
- Document all customer interactions and agreements
Knowledge, Experience, Skills, and Qualification
- Diploma or equivalent in Business related course
- At least 1 year of experience in microfinance is preferred
- Unquestionable integrity and transparency
- Riding Competence, preferably Class A2 and B, is a MUST requirement
- Excellent interpersonal skills
- Highest degree of dependability and commitment
How to Apply
📝 Official Application:
Apply via Google Form
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WhatsApp Kisumu Kulture
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