Front Office Assistant Job - Hospitality Position in Kisumu
Position Overview
We are seeking a professional and efficient Front Office Assistant to serve as the first point of contact for guests and visitors. This role supports daily reception operations, ensures clear and effective communication, and contributes to a positive guest experience within a busy hospitality environment.
Core Duties and Responsibilities
- Receive and welcome guests and visitors in a courteous and professional manner
- Support guest arrival and departure processes in accordance with front office procedures
- Handle guest enquiries, requests, and concerns, escalating issues when necessary
- Manage incoming calls, emails, and front desk communication efficiently
- Provide accurate information regarding services, facilities, and policies
- Liaise with housekeeping, security, and other departments to ensure smooth operations
- Maintain up-to-date guest records, reservations, and front office documentation
- Assist with scheduling and coordination of meeting rooms and facilities
- Ensure reception and front office areas are clean, organised, and presentable
- Provide general administrative support for front office operations
- Assist with arranging guest transport and other services when required
- Adhere to established standards, procedures, and customer service guidelines
- Perform any other duties assigned by management
Job Specifications and Qualifications
- Diploma in Front Office, Hospitality Management, Business Administration, Communication or related area
- Proficiency in MS Office Suite (Word, Excel, Outlook)
- Minimum 1 year relevant work experience in front office or customer service
Key Competencies
- Strong verbal and written communication skills
- Excellent customer service and interpersonal skills
- Problem-solving ability and critical thinking
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and strong organizational skills
- Professional demeanor and customer service orientation
- Adaptability and willingness to learn
How to Apply:
📧 Email Application:
Send your CV and cover letter:
Click HERE to Submit
Subject line: "Application for Front Office Assistant Position"
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