Front Office Manager – Grade KH Nine (9) One (1) Position MSU/ADM/KSM/03/25 Kisumu Hotel
Requirements for Appointment:
- A Bachelor’s Degree/Diploma in Front Office Management/Hospitality Management or equivalent from a recognized institution with a minimum of five (5) years relevant experience; OR
- A certificate in Front Office Operation/Hospitality Management or equivalent from a recognized institution with a minimum of Eight (8) years relevant working experience with proven integrity, honesty, independence, innovativeness and compliance to deadlines, three (3) of which must have been at a Senior Level Management at a three (3) Star Hotel;
- Must have an operational knowledge of a Hotel;
- Proficiency in relevant computer applications and Front Office Software and Hotel
- Management Systems; and
- Registered with the relevant professional body (where applicable).
Duties and Responsibilities
- Oversee daily front desk operations, including managing room reservations, guest checkins /outs and cash handling;
- Ensure adherence to Hotel policies, procedures, and standards to maintain operational efficiency and guest satisfaction;
- Ensure guest satisfaction by providing high quality service and resolving issues effectively;
- Supervise and coordinate the activities of front desk staff, including scheduling, training, and performance management;
- Foster a positive and productive work environment, promoting teamwork and collaboration;
- Prepare and review reports related to front desk operations, guest feedback, and other relevant metrics;
- Communicate effectively with other hotel departments to ensure seamless guest service and resolve issues that may arise;
- Assist with inventory management, including ordering and maintaining supplies for the front desk; and
- Any other duties that may be assigned by the supervisor from time to time.
How To Apply
Interested applicants should visit Maseno University Website; www.maseno.ac.ke to view detailed requirements. Each application should be submitted together with an updated Curriculum Vitae giving details of the applicant’s age, marital status, academic and professional qualifications, work experience, present post and salary, telephone contact, email address, names and referees plus copies of the certificate and testimonials.
Maseno University is an equal opportunity employer and therefore applicants of all gender, marginalized groups and persons living with disability are encouraged to apply. The latter should attach the NCPWD certificate. The University does not charge any fee for the recruitment and selection process.
Qualified candidates should submit Ten (10) hard copies of the application clearly indicating the reference number of the position applied. Applications must be submitted on or before 4th April, 2025 addressed to:
The Deputy Vice-Chancellor
Administration, Finance and Development
Maseno University
P. O. Box 333 – 40105
MASENO