JobSummary:
The Front Desk Assistant Coordinator is in charge of efficient order receiving and processing. The Coordinator is responsible for rapid communication between customer/dispatch and production all departments. Ensure the highest level of service is offered both internally & externally, ensuring that Communication, Consultation and service delivery is achieved on a daily basis acting always with consistency and integrity.
Key Accountabilities
- Keep a daily log of all outstanding items so it can be closed by the end of day. (customer complaints/ short supply etc.)
- Liaise with invoicing clerks on timely release of orders & invoices to dispatch.
- Ensure Browns stores are supplied with items in full (including stores) at all times.
- Ensure at all times, customer communication is proactive.
- Communicate all customer challenges to the sales account managers to ensure short
supply is anticipated BEFORE delivery. - Check LPO’s once vehicles leave to note short supply so the customer can be
informed and an action closed by end of day. - Respond immediately to queries and complaints from both customer and employee. Directing these to the relevant internal teams and following up to ensure these are closed within 12hours.
- Interact politely with clients while solving problems related to sales, dissatisfied service and issues regarding any of our stores.
- Maintain the order log to ensure no orders are forgotten.
- Manage email and WhatsApp for the company for orders using the organized color coding for orders printed/needs action/action closed
What We’re Looking for:
- Diploma/ Degree Business Administration/ Marketing/ project
management. - Minimum 2-3 years’ experience in the same role, preferably within
FMCG environment, Personal Assistant experience is an added advantage. - Proficiency in MS Office
- Digital marketing skills.
- Communication and interpersonal skills
- Self-motivated with a results-driven approach
- Strong attention to details, excellent team work.
- Previous experience as a Personal Assistant will be an added advantage
HOW TO APPLY
Please submit a CV only,
including the names of three references and indicate the position on the subject
line to jobs@brownsfoodco.com
Sun Power Products is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status. Only shortlisted candidates will be contacted.
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