ABOUT THE COMPANY
Kenya Medical Research Institute (KEMRI) is a State Corporation established through the Science and Technology (Amendment) Act of 1979, which has since been amended to Science, Technology and Innovation Act 2013. The 1979 Act established KEMRI as a National body responsible for carrying out health research in Kenya.
JOB SUMMARY
Vacancy Requirements:
Diploma in Front Office or equivalent.Additional certification in office administration or related field.
Excellent communication and interpersonal skills. Strong organizational and multitasking abilities.
Computer literate.
Ability to maintain confidentiality and handle sensitive information.
Basic knowledge of HIV prevention, including oral PrEP, is an advantage.
Friendly, empathetic, and patient-centered approach. Ability to work in a fast-paced, research-focused environment.
RESPONSIBILITIES
Greet and assist participants, visitors, and staff in a friendly and professional manner.
Manage front desk operations, including answering phones, scheduling participant appointments, attending to visitors, and handling inquiries.
Register study participants and update existing participants records accurately.Coordinate with clinical and research teams to ensure smooth clinic operations.
Provide information about clinic services, including FP/PrEP services, and direct participants to appropriate resources.
Maintain confidentiality of participant information in compliance with Research Ethics and Site’s policies.
REQUIRED SKILLS
Written communication, Email correspondence, Answering telephones and call management, Office administration, management, Office reception, High work ethic, Efficiency
REQUIRED EDUCATION
Diploma, Associate's degree
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