Full Job Description
Join Our Team as a Customer Experience Representative (Voice and Chat)!
Focus on delivering exceptional customer experiences using voice and chat channels!
Why You'll Love This Role:
You'll be the friendly voice and helpful support that our clients rely on. Your mix of verbal and written communication skills will ensure customer issues are resolved efficiently, leaving a lasting positive impression.
What You'll Do:
- Assist Customers: Provide exceptional support via inbound calls, chat, and email .
- Solve Problems: Troubleshoot issues effectively and find quick resolutions.
- Understand Needs: Personalize interactions to build strong customer relationships.
- Collaborate: Work closely with your team to enhance the customer experience.
- Improve Processes: Offer feedback to refine our service quality.
What We're Looking For:
- 1+ Year of experience in customer support or a similar role.
- Excellent written and verbal communication skills.
- Comfortable using customer support tools like Zendesk or Freshdesk (preferred).
- Proficient in Excel or Google Sheets .
- Calm and solution-focused under pressure.
- Familiarity with eCommerce and CRM systems is a plus.
Tech Requirements:
- Personal PC or laptop with a minimum i5 processor .
- Stable internet connection with at least 15 Mbps upload and download speeds.
Perks and Benefits:
- Up to $4 USD per hour with annual increases.
- Comprehensive health and dental coverage .
- Paid Time Off to recharge.
- Performance Bonuses for your hard work.
- Permanent work-from-home setup.
We can't wait to welcome you to our team. Apply today and start making an impact!
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