Customer Experience officer
Job Purpose Statement
The job holder is responsible for managing customer engagement and supporting departmental operations, which include:
- Establishing and nurturing strong connections with both current and potential customers
- Utilizing processes and practices to improve customer experience, contributing to the company's sales and marketing goals
Qualification And Experience Requirements
- Degree or Diploma in Business, Marketing, Public Relations and Communication or a Related Field
- Certificate in Customer Experience is an added advantage
- Minimum of 2 years' experience in Customer service
Competency Requirements
- Excellent Written and Communication Skills
- Problem solving and decision-making skills
- Attention to detail
- Analytical thinking
- Stakeholder Management
- Time Management skills
- Technical skills
- Critical thinking
Application Details
- How to Apply: Submit your application via recruitment@optiven.co.ke
- Deadline: Applications close on 15th June 2025
- Shortlisting Process: Applications will be reviewed on a rolling basis
- Recruitment Fee: Optiven Group does not charge any fee for job applications, interviews, or placements
- Communication: Only shortlisted candidates will be contacted due to high application volumes
- Disqualification: Any form of canvassing leads to automatic disqualification
- Consent: By applying, candidates agree to allow background checks as necessary
- Equal Opportunity: Optiven Group is an equal opportunity employer
For inquiries: WhatsApp Kisumu Kulture
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