Waiter/Waitress Job Opening
Join Our Hospitality Team in Kisumu!
Are you a passionate, customer-focused individual in fine dining or luxury hotel service? Our soon to be launched prestigious hotel in Kisumu is looking for dynamic Waiters/Waitresses to deliver exceptional guest experiences in our upscale restaurant and banquet facilities.
If you thrive in fast-paced environments, enjoy interacting with guests, and take pride in delivering flawless service, this could be your dream job!
📌 Job Title: Waiter/Waitress (Full-Time/Part-Time)**
📍 Location: Kisumu, Kenya
🏨 Industry: Luxury Hospitality / 5-Star Hotel
💰 Salary: Competitive + Service Charge & Tips
🕒 Shifts: Rotational (Morning/Evening/Weekends)
🎯 About the Role
As a Waiter/Waitress at our establishment you will be an essential part of our food and beverage team, ensuring that every guest enjoys a memorable dining experience. You will serve in our fine-dining restaurant, poolside bar, and private banquet events, providing attentive, professional, and personalized service.
This role is perfect for someone who:
✔ Loves working in luxury hospitality
✔ Has a warm, engaging personality
✔ Pays meticulous attention to detail
✔ Can multitask efficiently in a high-energy environment
📋 Key Responsibilities
1. Guest Service Excellence
- Greet guests warmly and professionally upon arrival
- Present menus, explain daily specials, and make recommendations
- Take accurate food and drink orders using POS systems
- Ensure timely delivery of meals and beverages
- Anticipate guest needs and respond promptly to requests
2. Food & Beverage Knowledge
- Memorize menu ingredients, preparation methods, and wine pairings
- Explain chef’s specialties and signature cocktails with enthusiasm
- Follow allergen and dietary restriction protocols
3. Restaurant Operations
- Set up tables with premium cutlery, glassware, and linen
- Maintain clean and organized dining areas
- Assist with stocking and inventory control
- Process payments and handle cash transactions accurately
4. Team Collaboration
- Work closely with kitchen staff, bartenders, and supervisors
- Assist colleagues during peak service hours
- Attend daily pre-shift briefings
✅ Qualifications & Skills Required**
Experience & Education
- Experience as Waiter/Waitress in a hotel, fine-dining restaurant, or upscale lounge preferred but no mandatory
- Certificate/Diploma in Food & Beverage Service (advantageous but no mandatory)
- Familiarity with POS systems (Micros, Oracle, Toast) will be added advantage
Essential Skills
✔ Impeccable grooming and professional appearance
✔ Outstanding communication & interpersonal skills
✔ Ability to stand/walk for long hours
✔ Strong memory for orders and guest preferences
✔ Fluency in English & Swahili (additional languages a plus)
Personality Traits We Value
- Friendly, patient, and guest-oriented
- Calm under pressure
- Team player with a positive attitude
✨ Why Join Our Team?
Working with us means:
💼 Stable employment in a reputable hotel
💰 Competitive salary + service charge + tips
🍽️ Free staff meals during shifts
🎓 Ongoing training & career growth opportunities
🏆 Employee recognition & incentive programs
❓ Frequently Asked Questions (FAQs)
1. Is previous hotel experience mandatory?
- While hotel experience is preferred, we welcome applicants with **strong restaurant backgrounds.
2. What is the dress code?
- Formal uniform (provided by the hotel).
3. Are there opportunities for promotion?
- Yes! High performers can advance to Supervisor, Head Waiter, or Restaurant Manager roles.
4. What shifts are available?
- Breakfast (6 AM – 3 PM), Lunch (11 AM – 7 PM), Dinner (5 PM – 12 AM)
🚀 Boost Your Career in Kisumu’s Best Hotel!
If you’re passionate about hospitality and ready to deliver world-class service, we’d love to meet you! Apply today and take the first step toward an exciting career in one of Kisumu’s finest hotels.
How to apply
For inquiries/complains click HERE to WhatsApp KisumuKulture
💡 Pro Tip for Applicants:
Tailor your CV to highlight customer service achievements (e.g., "Increased guest satisfaction scores by 20%").
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