📌 Collections Associate – Retail Credit (Kisumu)
Location: Kisumu, Kenya
Employer: IM Bank
Deadline: 30th June 2025
🎯 Purpose of the Role
To ensure the retail business meets its credit goals by monitoring account performance, managing arrears, and minimizing delinquency in accordance with bank policy.
📋 Key Responsibilities
- Daily monitoring of assigned accounts and implementation of corrective measures
- Contact clients in default and ensure timely repayment
- Meet set collection targets and reduce flow rates
- Analyze fully paid debts and recommend account closure
- Reduce past-due accounts and prevent write-offs
- Highlight credit failures for lessons to improve the credit process
- Review collection processes and mitigate risks
- Maintain accurate MIS reports for policy and product improvement
- Coordinate with solicitors during legal procedures
🎓 Qualifications & Experience
- Bachelor’s Degree from a recognized university
- At least 3 years in debt management, 2 of which must be in a credit function within a bank
- Excellent verbal and written communication skills
- Strong interpersonal and negotiation abilities
- Proficient in MS Office and banking software
📨 How to Apply
Click below to apply via the official job portal:
Click Here to Apply WhatsApp KisumuKulture
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