Customer Care Internship at Mogo

Customer Service Representative Position

Employment Type: Full-time

Monthly Stipend: Ksh20,000

What You Will Do

Customer Interaction

• Respond promptly to customer inquiries via phone, email, live chat, and social media
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution
• Maintain a positive, empathetic, and professional attitude toward customers always

Problem Resolution

• Identify and assess customers' needs to achieve satisfaction
• Troubleshoot and resolve customer issues accurately and efficiently
• Escalate unresolved issues to the appropriate departments or management

Product Knowledge

• Develop a deep understanding of the company's products and services
• Stay updated with product changes and enhancements to provide accurate information

Documentation and Reporting

• Document all customer interactions, inquiries, and complaints in the CRM system
• Prepare and maintain detailed records of customer interactions and transactions
• Provide feedback on the efficiency of the customer service process

Team Collaboration

• Collaborate with other team members to ensure consistent and high-quality customer service
• Participate in team meetings, training sessions, and ongoing professional development
• Respond to all sales inquiries and generate applications from the inquiries

What You Will Need

Education

• Diploma or equivalent
• College degree in Business Administration or related field preferred

Experience

• Previous customer service experience preferred

Skills

• Excellent communication in English and Kiswahili
• Strong problem-solving abilities
• Proficiency in customer service software
• Good typing skills and speed

With Us You Will

Feel Good

• Monthly stipend of Ksh20,000
• Friendly and dynamic work environment
• Health insurance (after probation)
• Pension scheme (after probation)
• Active social life and events

Win

• Fast results without bureaucracy
• Bonuses and awards for great work
• Victory celebrations with coworkers

Grow

• Work with an intelligent team
• Established feedback culture
• Training opportunities

How to Apply

Click Here to Apply WhatsApp KisumuKulture for Inquiries