Customer Service Representative – Kisumu (24-Hour Rotational Shifts)
We’re looking for enthusiastic individuals who enjoy helping others, can communicate well, and thrive in a fast-paced environment. This entry-level customer service role based in Kisumu offers a fantastic opportunity to grow your communication and professional skills.
Job Summary
This role is ideal for individuals who thrive in customer-facing environments and take pride in delivering exceptional service.
Position Purpose
- Maintain a positive, empathetic, and professional attitude toward customers.
- Respond to inquiries promptly via voice and chat channels.
- Acknowledge and resolve customer complaints with care.
- Maintain accurate records of interactions and issues.
- Gain deep product knowledge to assist clients confidently.
- Process forms, requests, and feedback from clients.
- Collaborate with colleagues and escalate where necessary.
Job Fit
You’re a good fit for this role if you enjoy customer interaction, are confident, and can remain calm in high-pressure situations.
Qualifications
- Excellent command of English (spoken and written).
- Good typing speed: at least 30 words per minute with minimal errors.
- Computer literacy, spelling, and switching channels proficiency.
- Willing to work rotational 24-hour shifts.
- Minimum education: KCSE certificate.
Experience
Entry-level – No prior experience required. Fresh graduates encouraged to apply.
How to Apply
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