🌟 Customer Experience Executive – Tivui (Kisumu)
Location: Kisumu, Kenya
Company: Tivui
Type: Full-time
✨ Job Summary
Are you the type who can reply to 17 WhatsApp messages, track a delivery somewhere between Kondele and Kibuye, and still apologize professionally? Tivui is looking for a witty, calm, and customer-obsessed Customer Experience Executive who can make every client feel special — even during a boda delay. 😅📲
🎯 What We’re Looking For
- A voice softer than our best sofas 🛋️
- Patience stronger than Kisumu mama’s tea ☕
- Multitasking skills slicker than a boda at Oile Market 🛵
📝 Responsibilities
- Respond to customer queries via WhatsApp, email, and phone
- Follow up on deliveries with gentle persistence
- Resolve client issues professionally and efficiently
- Be Tivui’s friendly voice in Kisumu and beyond
✅ Requirements
- Top-notch communication skills
- Experience in customer service or client-facing roles
- Cool head under pressure and a good sense of humour
- Proficient in WhatsApp, Gmail, Google Workspace
- Based in Kisumu (or ready to move here for the sunsets!)
📬 How to Apply
If your love language is "apologizing professionally," and you’ve chased delivery guys without losing your calm — we want you!
Send your CV below
Deadline: Open until the right person joins the team!
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