Client Service Officer – Molars Dental Practice Kisumu
Molars Dental Practice is looking for a Client Service Officer to join our team and help deliver outstanding patient experiences.
If you’re passionate about customer care, thrive in a fast-paced healthcare environment, and have a background in business or healthcare management — this could be the perfect role for you!
Role Purpose
The Client Service Officer ensures a seamless and positive patient experience at Molars Dental Practice. This includes:
- Welcoming patients
- Billing and payments
- Handling inquiries
- Coordinating with clinical teams
Responsibilities
- Welcome and assist patients at the reception
- Issue and process Patient History Forms
- Keep waiting patients updated on appointment status
- Support anxious patients and manage wait times
- Process payments and issue receipts
- Run Smart Cards and complete necessary paperwork
- Assist with client communications and follow-ups
- Perform other front-office support duties as assigned
Qualifications
- Degree in Business, Healthcare Management, or a related field
- Experience in customer service or front office duties
- Excellent interpersonal and communication skills
How to Apply
Send your updated CV below
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