📞 Job Opening: Reservationist (Deadline: 14th July 2025)
We’re looking for a friendly, detail-oriented Reservationist to join our vibrant hospitality team in Kisumu. In this role, you’ll be the first point of contact for our valued guests — managing bookings, responding to inquiries, and ensuring a smooth and welcoming experience for all.
🎯 Key Responsibilities:
- Handle guest reservations, modifications, and cancellations with accuracy and speed.
- Respond promptly to inquiries via phone, email, and online travel platforms.
- Use our Property Management System (PMS), preferably Opera, to maintain accurate booking records.
- Collaborate with front office, concierge, and food & beverage teams to deliver seamless service.
- Assist guests with personalized recommendations and fulfill special requests.
- Ensure correct billing and reservation data entry at all times.
🔍 What We’re Looking For:
- 1 year experience in reservations, guest relations, or front office roles.
- Familiarity with Opera PMS or similar hotel booking systems.
- Strong communication skills — both verbal and written.
- Attention to detail, organizational efficiency, and a proactive attitude.
- Ability to manage time and prioritize in a fast-paced hospitality environment.
- Warm, guest-first approach with professionalism and discretion.
🌟 Why Join Us?
- Be part of a supportive and experienced team.
- Grow your hospitality career in a reputable brand.
- Enjoy working in Kisumu, with its vibrant culture and beautiful views of Lake Victoria.
📬 How to Apply:
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