🎧 Senior Customer Service Representative – Under Armour (Remote)
Location: Fully Remote
Company: Under Armour
Salary: $20.48 – $28.17 per hour (USD)
Type: Full-Time
🚀 Your Impact
- Provide direct support and coaching to CSRs to uphold premium service quality.
- Conduct weekly evaluations to reinforce strengths and identify improvement areas.
- Lead coaching sessions and motivate teams to exceed service expectations.
- Handle escalated issues and drive resolutions swiftly and professionally.
- Spot consumer trends and recommend service or policy improvements.
- Coordinate cross-team updates to ensure accuracy in brand messaging and policy changes.
- Support recruitment, onboarding, training, and team morale initiatives.
- Lead team huddles, celebrate wins, and inspire accountability.
- Stay up-to-date on all systems, upgrades, products, and support procedures.
🧩 What You’ll Bring
- Strong written and spoken communication across all levels.
- Experience in fast-paced environments with shifting priorities.
- Problem-solving mindset and process improvement focus.
- Intermediate PC proficiency; CRM experience is a plus.
💼 Qualifications
- Experience in CSR supervision, escalation management, and coaching.
- Ability to manage documentation, reporting, and performance tracking.
- Strong leadership, collaboration, and time management skills.
📦 Compensation & Benefits
- Base Pay: $20.48–$28.17/hour USD
- Placement based on skills and experience
- Part of Under Armour's Total Rewards Package
📩 How to Apply
✅ Apply via Under Armour Website
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