💼 Credit Recovery Officer – TENAKATA
🌍 About TENAKATA
TENAKATA is a business technology platform designed to empower MSMEs across Africa by enhancing financial record-keeping, improving financial literacy, and facilitating access to credit from financial institutions. Join our mission to drive sustainable business growth!
🔧 What You Will Do
- Ensure targets are met in minimizing credit losses and maximizing recoveries.
- Contact defaulting clients via calls or visits to negotiate repayment plans.
- Collaborate with Business Development Officers on bad debt portfolios.
- Analyze overdue accounts and prepare reports on recovery plans and risks.
- Implement data cleanup and credit updates on MSME accounts.
- Respect client rights while pursuing legal recovery methods when needed.
- Approve loans within set limits and support escalations where needed.
- Support training and supervision of junior credit staff.
🎓 Qualifications
- Diploma or Degree in Business, Marketing, or a related field.
- Minimum of 1 year experience in credit/debt recovery, preferably serving micro businesses or bottom-of-pyramid customers.
- Basic computer skills and familiarity with digital tools.
- Strong communication and negotiation skills.
💡 Added Advantage
- Experience working in a financial institution or fintech serving MSMEs.
- Background in community-based lending or sales/marketing is a plus.
📩 How to Apply
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