Customer Service Representative – DHL Express Kisumu
Location: Kisumu, Kenya
Company: DHL Express
Application Deadline: Ongoing
Role Context
Offer DHL Express products and services to walk-in customers at our Kisumu office. Deliver exceptional service to enhance the customer experience and ensure repeat business. Be a trusted brand ambassador representing the DHL global brand in a local setting.
Key Responsibilities
- Promote DHL products (TDI, E-commerce, VAS) to walk-in and telesales clients
- Provide client-centric service, answering queries on pricing, customs, and shipping
- Handle cash, reconcile sales proceeds, and process daily deposits accurately
- Ensure accurate shipment data capture and facilitate timely delivery
- Liaise with operations, billing, and customer support to resolve issues
- Identify opportunities to upsell DHL services and retain existing clients
- Maintain high office and personal appearance standards
- Confidently handle customer complaints and follow up for resolution
- Propose improvements to systems, services, and procedures
Qualifications
- University degree (required)
- At least 3 years of experience in customer service, telesales, or contact centers
- Experience in logistics or customs clearance is a strong advantage
- Strong communication and interpersonal skills
- Fluency in English and proficiency with digital tools
- Excellent time management and problem-solving skills
How to Apply
Ready to join DHL’s world-class team?
📩 Apply via DHL Careers💬 WhatsApp KisumuKulture
Published by KisumuKulture – Your trusted portal for verified Kisumu and Kenya-wide job opportunities.
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