Sales Representative Job at SBM Bank Kenya - Kisumu
Job Purpose
The Sales Representative will be responsible for introducing & selling consumer banking products to potential customers. The main responsibilities include business growth & development, identifying opportunities to increase sales, and assisting in the development and execution of sales and marketing plans through offering exemplary customer excellence to build long-term profitable customer relationships.
Key Responsibilities
Business Growth & Development - 60%
- Identify retail opportunities and prospects through systematic prospecting, visiting and onboarding of new potential retail customers
- Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of assigned Consumer Banking products
- Provide direct sales support to generate and convert quality leads into sales
- Participate in specific consumer banking product campaigns to generate customer awareness
- Meet and exceed targets for specific consumer banking sales campaigns
- Ensure governance and compliance in processing of customer documentation
- Follow up with customers to ensure seamless account opening process
Relationship Management - 30%
- Maintain stable relationships with companies' key contacts through excellent service
- Maintain updated records on scheme portfolio to mitigate losses
- Liaise with business development teams to identify opportunities within portfolios
- Plan for and attend service open days & activations within selected scheme companies
Customer Service - 10%
- Minimize customer attrition by offering required solutions
- Achieve required minimum client visits and customer engagement forums
- Handle customer complaints and resolutions within expected turnaround time
Qualifications and Competences
Knowledge, Skills and Experience:
- Excellent understanding and interpretation of financial information
- Working knowledge of the Bank's products & services
- Good understanding of banking industry trends, regulation, and processes
- Sales experience, preferably in the banking or financial industry
Education:
- Minimum of a Diploma in a business-related field
Competencies Required:
- Relationship Management & Interpersonal skills
- Entrepreneurial and business acumen
- Strong networking skills
- Self-motivated and result oriented
- Planning and organizing skills
How to Apply
🌐 Official Application:
Apply via SBM Bank Careers Portal
💬 Got Any Inquiries?
WhatsApp Kisumu Kulture
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Kisumu Kulture WhatsApp Group
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