Cyber Cafe & MPesa Shop Attendant Position
Full-Time Position Available Immediately
About Our Business
We are a modern, well-equipped cyber cafe and MPesa agency located in a high-traffic urban area, serving hundreds of customers daily with various digital and financial services. Our facility offers:
- High-speed internet access and computer rentals
- Full MPesa services (deposits, withdrawals, transfers, bill payments)
- Printing, scanning and photocopying services
- Document processing and typing services
- Airtime and digital TV subscriptions
- Basic computer training sessions
Position Overview
We are seeking a reliable, tech-savvy attendant to manage daily operations of our cyber cafe and MPesa shop. The ideal candidate will be customer-focused, honest, and capable of handling multiple tasks efficiently in a fast-paced environment.
Key Responsibilities
- Process all MPesa transactions accurately (deposits, withdrawals, payments, transfers)
- Manage customer computer usage time and payments
- Assist customers with printing, scanning and document services
- Sell airtime and process digital TV subscriptions
- Maintain daily transaction records and cash reconciliation
- Provide basic troubleshooting for computer and printer issues
- Ensure the shop remains clean and organized at all times
- Handle customer inquiries professionally and patiently
- Monitor and report any technical equipment issues immediately
- Upsell additional services to customers when appropriate
- Follow all security protocols for cash handling and data privacy
Qualifications & Requirements
- KCSE certificate or equivalent (minimum D+)
- Basic computer proficiency (Microsoft Office, internet browsing)
- Experience in customer service or retail will be added advantage
- Excellent numeracy skills and attention to detail
- Strong communication and interpersonal skills
- Honest and trustworthy with strong integrity
- Ability to work long hours including weekends
- Basic troubleshooting skills for common computer/printer issues
- Knowledge of cyber cafe operations is a plus
Personal Attributes
- Patient and polite with all customers
- Neat personal appearance
- Ability to work under pressure during peak hours
- Quick learner with good problem-solving skills
- Team player willing to cover shifts when needed
Work Conditions & Benefits
- 6-day work week with 1 day off
- Shift basis (morning and evening shifts available)
- Competitive salary with performance bonuses
- On-the-job training provided
- Opportunity for career growth within our expanding business
- Modern, secure work environment
How to Apply
Qualified candidates should submit their application including:
- Brief cover letter explaining your suitability
- Updated CV with relevant experience
- Copies of academic certificates
- Daytime contact information
Application Deadline: Open until position is filled
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