IT Assistant Position at Finlays Tea Extracts
About the Company
Finlays is a vertically integrated and geographically diversified agri-business that takes a leadership role in sustainability. The group has established itself as a reliable, responsible, innovative and sustainable producer with a deep knowledge and passion for its products. Sustainability is pivotal to the group's success and it lies at the heart of what Finlays does and stands for.
Finlays is Kenya's largest agricultural export group employing over 12,000 people and annually exporting over 130 million stems of flowers, 26 million kilos of black tea and 3 million kilos of tea extract. The organization is geographically located in Kericho and Mombasa and works with over 10,000 tea out growers.
Finlays is a subsidiary of the Swire Group which is a diversified conglomerate, headquartered in London. It controls a large range of wholly owned businesses, including deep-sea shipping, cold storage, road transport, and agricultural activities, along with energy and oil businesses and investments. Swire controls a large property empire in Asia - mainly Hong Kong.
Job Summary
The Organization: Finlays is a leading independent business to business supplier of tea, coffee and botanical solutions to beverage brand owners worldwide. The group has established itself as a reliable, responsible, innovative and sustainable producer with a deep knowledge and passion for its products. Sustainability is pivotal to the group's success, and it lies at the heart of what Finlays does and stands for.
We invite applications for the position of IT Assistant at our Kericho operation at Finlays Tea Extracts - Saosa Factory (also referred to as FTEK).
Job Overview:
Reporting to the IT Manager, the IT Assistant will assist the implementation of Microsoft Dynamics 365 Finance & Operations as a key ERP system in Kenya and in the future cloud applications such as Salesforce or Anaplan.
Minimum Requirements
- Bachelor's degree in information technology, Computer Science, or related field
- Professional Certifications: Relevant certifications such as CompTIA A+, ITIL Foundation Certification
- Proficiency in Operating Systems with 3 years' experience with network configuration, troubleshooting and cloud platforms like Azure
- Knowledge of hardware components and their functions
- Fluency in various software applications and tools including remote support software, ticketing systems, and antivirus programs
- Understanding of cybersecurity principles and practices
- Ability to adapt quickly to new technologies and continuously improve technical skills
- Familiarity with virtualization technologies
- Project management skills
Responsibilities
- Provide first line technical support to colleagues by staffing the helpdesk
- Maintain full ownership of tickets on the Helpdesk through its lifecycle
- Escalate support issues/equipment failures to other members of the team
- Support both Software and Hardware in relation to Microsoft D365
- Troubleshoot Microsoft System Centre, O365, Windows 11
- Installation, repair and maintenance of computers, printers, peripherals
- Deal with day-to-day administrative tasks such as password changes
- Set up new users' accounts and profiles
- Provide support in a face-to-face capacity, over the phone or via remote desktop
- Assist in the maintenance of the IT assets
- Management of on-site copiers
- Installation and upgrading of software
- Set-up new hardware and software
- Provide occasional out of hours support (Evenings & Weekends)
Required Skills
Required Education
Bachelor's degree
Application Procedure
If you meet the requirements of this position, please apply, including:
- A detailed CV
- Your postal, e-mail and telephone contacts
- Names and addresses of three referees
Your application, clearly indicating the position you are applying for, should reach us not later than 30th April 2025.