🏨 Job Vacancy: Front Desk Receptionist – Cold Springs Hotel (Homa Bay)
📍 Location: Homa Bay County, Kenya
🏢 Employer: Cold Springs Hotel Homa Bay
🕐 Type: Full-time, On-site
📋 Job Summary
We are seeking a courteous, organized, and experienced Front Desk Receptionist to join the team at Cold Springs Homa Bay Hotel. You will be responsible for handling guest arrivals, check-ins/outs, reservations, and delivering excellent customer service at the front office.
✅ Key Responsibilities
- Welcome and register guests upon arrival
- Manage check-in and check-out processes
- Handle payments via cash, cheques, and credit cards
- Manage phone and online reservations
- Provide accurate information about rooms, rates, and amenities
- Resolve customer complaints professionally
- Coordinate with housekeeping to ensure room readiness
- Assist with group bookings and conference guests
- Upsell additional hotel services where appropriate
- Ensure front office is neat and professional
- Submit proper handover notes at shift end
🎓 Qualifications & Skills
- Diploma in Hospitality or related field
- Previous experience as a hotel receptionist is required
- Excellent communication and interpersonal skills
- Customer service oriented
- Organized, detail-oriented, and professional
- Ability to handle multiple tasks and manage time effectively
- Crisis management skills and calm under pressure
📩 How to Apply
Tags:
jobs