Virtual Design Consultant Job - Victoria Courts Furniture Kisumu
Role Summary: As a Virtual Design Consultant, you will play a pivotal role in providing exceptional customer service and driving sales through the online space. Your primary responsibility is to assist customers through the entire online sales process, from initial inquiries to post-purchase support.
Key Responsibilities
1. Online Consultations
- Conduct virtual consultations with customers to understand their furniture needs and preferences
- Provide personalized product recommendations based on customer requirements
2. Lead Follow-Up
- Respond promptly to lead inquiries through various channels
- Nurture leads through effective communication, addressing queries, and guiding them through the purchasing journey
3. Product Knowledge
- Develop an in-depth understanding of the furniture products available, including features, materials, and styles
- Stay updated on new arrivals, marketing campaigns and product launches
4. Virtual Showroom Tours
- Conduct virtual showroom tours for customers, showcasing furniture collections
- Assist customers in visualizing products within their living spaces through digital presentations
5. Quoting and Pricing
- Provide detailed and accurate price quotes for furniture items
- Clearly communicate any discounts, promotions, or special offers available
6. Order Processing
- Guide customers through the online and offline ordering process
- Collaborate with branches & logistics team to coordinate delivery schedules
7. Customer Relationship Management
- Build and maintain strong relationships with customers
- Gather feedback to enhance the overall customer experience
8. Sales Targets
- Work towards achieving individual and team sales targets
- Proactively identify opportunities for upselling and cross-selling
9. Market Trends and Competitor Analysis
- Stay informed about industry trends, competitor offerings, and customer preferences
- Provide insights to improve product offerings and sales/marketing strategies
Qualifications and Skills
- Proven experience in online sales, preferably with a High lead conversion rate
- Excellent communication and interpersonal skills
- Tech-savvy with proficiency in virtual communication tools and platforms
- Strong product knowledge and ability to convey product features effectively
- Goal-oriented with a customer-centric approach
- Diploma in Business Management or equivalent
- Previous retail experience required
How to Apply
🌐 Official Application Portal:
Apply via Snapstar Talent Portal
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