Customer Care Officer Job at MOGO Auto Limited
About MOGO Auto Limited
MOGO Auto Limited is part of Eleving Group, an international fintech company operating in sixteen countries across three continents. We are a world-class, reliable, and internationally trusted partner, expanding access to finance in Kenya to promote upward social mobility.
Key Achievements:
- Financed over 100,000 vehicles since entering Kenya in 2019
- Served over 50,000 satisfied customers
- Surpassed 230 million Ksh in motorcycle financing (June 2024)
- Recently secured $10 million from DFC for electric vehicle financing
- Processes loan requests within 24 hours
- Offers flexible repayment terms up to 60 months
Job Overview: Customer Care Officer
Qualifications: Bachelor/Diploma in Business, Marketing, Finance or related field
Experience: Proven background in customer care or client-facing roles
Key Responsibilities:
- Support clients visiting the branch by addressing inquiries professionally
- Maintain feedback loop with CX in HQ
- Log complaints and queries in provided system
- Conduct NPS measurements and customer surveys
- Generate loan statements and provide final balances
- Process account amendments as required
- Update client records in ERP system
- Assist in preparation of reports
- Research and resolve customer inquiries/complaints
- Escalate unresolved issues through proper channels
- Follow up on customer calls where necessary
- Perform any other duties as assigned
Requirements:
- Bachelor or Diploma in Business, Marketing, Finance, or related field
- Proven background in customer care or client-facing roles
- Fast and efficient in handling customer needs
- Proficient computer skills
- Ability to quickly learn and adapt to changes
- Strong customer experience and relationship management skills
- Excellent phone and email etiquette
- Must be willing to be stationed at Kisumu, Eldoret, Mombasa or Ruiru
Benefits:
Feel Good:
• Friendly and dynamic work environment
• Opportunity for permanent employment after one year
• Support from professional international team
• Opportunity for personal development
Win:
• Fast results without bureaucracy
• Transparent company goals
• Performance bonuses and awards
• Victory celebrations with team
Grow:
• Work with intelligent team
• Established feedback culture
• Training and knowledge development
How to Apply:
📝 Official Application:
Apply via MOGO Careers Portal
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WhatsApp Kisumu Kulture
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