Remote Customer Service Representative Job at Influx - Work from Home
📍 Location: Fully Remote (Work from anywhere in Kenya)
📅 Schedule: 24/7 Global Operations
🎓 Experience: No prior experience required
💰 Type: Remote Position
About the Role
The Customer Service Representative role at Influx offers a fully remote opportunity to deliver exceptional support for online businesses and tech companies worldwide. You'll be answering customer questions via calls, chats, and video calls in a 24/7 global operation.
This position is ideal for detail-oriented, empathetic problem-solvers with excellent English skills and a passion for helping customers resolve issues effectively.
Influx innovates customer support on demand, reaching millions with trustworthy information and seamless service. No prior experience required – perfect entry into remote customer service with comprehensive training, quality assurance, and data-driven improvement.
Key Duties & Responsibilities
- Diagnose and solve customer problems effectively and efficiently
- Communicate clearly and professionally with customers via chats, calls, and video calls
- Coordinate effectively with peers and managers to ensure smooth resolution of customer issues
- Contribute to a high-performance, friendly workplace culture
- Participate in ongoing training and quality assurance programs
- Utilize data-driven insights to continuously improve customer service delivery
Requirements & Qualifications
- Excellent written and verbal English communication skills
- Spanish bilingual skills are an optional advantage
- Strong analytical and problem-solving abilities
- Sense of humour and positive attitude
- Ability to work independently in a remote setting
- Reliable internet connection and suitable home workspace
- Flexibility to work various shifts in a 24/7 operation
Benefits & Perks
How to Apply
🌐 Official Application Portal:
Apply via Influx Application Form
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