Customer Support Agent Jobs Kenya - CSIA Enterprise BPO
About CSIA Enterprise
CSIA Enterprise is a US-based customer experience BPO firm that helps companies access cost-effective and pre-vetted support teams from emerging markets. Their solutions span across live support, scheduled support and specialized support.
Customer Support Agent Position
Employment Type: Remote/Work from Home
Locations: Kenya, India, Philippines
Requirements: High school certificate, strong English proficiency
Eligibility Requirements:
- Must be a minimum of 18 years old by December
- Demonstrate strong English language proficiency
- Must have a minimum of a high school certificate
- Must be a resident of India, Kenya or the Philippines
Key Responsibilities:
- Handle customer inquiries through real-time chat or scheduled channels like email
- Resolve customer complaints and issues promptly with professionalism and accuracy
- Provide clear and helpful information about products or services
- Process customer orders, applications, refunds and service requests
- Maintain accurate records of customer interactions and transactions
- Follow up with customers to ensure resolution and satisfaction
- Escalate unresolved or complex issues to senior support or management when necessary
- Stay up to date with product knowledge, company procedures and policy changes
- Manage and update customer accounts and personal information
- Collaborate with internal departments to resolve customer concerns efficiently
Skills Required:
- Excellent written English communication skills
- Strong customer service orientation
- Problem-solving abilities
- Basic computer literacy
- Ability to work independently
- Time management skills
How to Apply:
📝 Official Application:
Apply via CSIA Enterprise Portal
💬 For joJob Inquiries:
WhatsApp Kisumu Kulture
👥 Join Our Community:
Kisumu Kulture WhatsApp Group
Note: This is a remote position available to residents of Kenya. Training will be provided to successful candidates.
Tags
jobs