Front Office Officer Job at Avenue Healthcare - Kisumu
About Avenue Healthcare
Purpose Statement: Our purpose is to enable and maintain health.
Mission: To provide high quality care that exceeds our clients' expectations.
Avenue Healthcare is one of the leading private healthcare groups in East Africa running 3 Hospitals, and 16 Medical Centres across Kenya, and a Homecare business. With over 25 years in the healthcare industry, Avenue Healthcare runs 300 hospital beds with over 1,000 staff members, and more than 400 specialists and serves over 400,000 patients annually, offering primary, secondary, and tertiary healthcare services.
Job Overview: Front Office Officer
Location: Kisumu, Kenya
Experience: Minimum 2 years in similar role
Qualification: Diploma in Front Office/Business Administration/Health Records
Job Objective/Purpose:
Responsible for collecting patient feedback, managing service queues to ensure efficiency, and assisting patients throughout their hospital experience by providing guidance, addressing concerns, and facilitating seamless service delivery.
Key Responsibilities:
- Welcoming patients and visitors upon arrival, ensuring they feel comfortable and attended to while providing guidance to appropriate service areas based on their needs
- Manage the issuance of service tickets and oversee service queues to enhance efficiency and reduce wait times
- Provide clear guidance to clients on completing patient feedback collection forms
- Ensure patients understand their options and necessary processes while offering guidance on accessing specific departments
- Promptly and professionally respond to patient inquiries about available services, facilities, and procedures
- Relay service-related issues or delays to patients, providing timely updates and reassurance
- Distribute relevant informational materials about hospital services, pricing, and procedures
- Work closely with booking coordinator to provide accurate appointment dates and assist with scheduling
- Conduct daily rounds in inpatient department to gather real-time feedback and communicate issues to HODs
- Ensure Avenue Healthcare corporate governance policies are adhered to
- Maintain compliance with all Avenue Healthcare policies and systems
- Maintain patient privacy and confidentiality at all times
Person Specification:
- Diploma in Front Office/Business Administration/Health Records, or its equivalent
- 2+ years' experience in a similar role, preferably in a Hospital set-up
- Customer focus and results oriented
- Strong interpersonal skills, team playing abilities, and communication skills
- Highly responsive, ethical and responsible
How to Apply:
📝 Official Application:
Apply via Avenue Healthcare Careers Portal
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