Sales & Administration Officer – Ujuzi Fursa Africa (Kisumu)
Location: Kisumu, Kenya
Organization: Ujuzi Fursa Africa – “Skills for Opportunities”
About Ujuzi Fursa Africa
Ujuzi Fursa Africa is a social enterprise aligned with three of the global Sustainable Development Goals (SDGs) to transform our world. We have offered accessible caregiving services in Kenya, reducing the cost of homecare by 40% compared to hospital stay or technical nursing care. This has allowed us to manage non‑communicable diseases as well as post‑discharge care for recipients who would not have had access previously.
Our three‑month course (including a one‑month hospital internship) provides quality education for anyone above 18 years – from 18‑year‑olds to 65‑year‑olds. We have certified trainees with a gender mix of 60% female to 40% male. 75% of our graduates have worked more than 60 days or are in full‑time employment.
Position Summary
The Sales & Administration Officer is responsible for supporting client admissions, strengthening referral networks, and ensuring efficient administrative operations within the step‑down and mental health facility. The role focuses on driving occupancy through referrals and admissions, maintaining strong relationships with healthcare partners, and ensuring smooth coordination between families, clinical teams, and facility management.
Key Responsibilities / Duties
Client Admissions & Coordination
- Manage inquiries from hospitals, doctors, families, and referral partners regarding facility services
- Coordinate and facilitate the client admission process including documentation and communication with clinical teams
- Conduct facility tours for prospective clients and families
- Provide clear information regarding services, care packages, and admission procedures
- Maintain a strong follow‑up process to convert inquiries into admissions
Business Development & Referral Management
- Develop and maintain relationships with hospitals, physicians, discharge planners, and insurance providers
- Identify opportunities to increase referrals and client admissions
- Participate in outreach activities including hospital visits, professional networking, and community engagement
- Maintain and update a database of referral sources
Management of HR Operations
- Maintain accurate client records, admission files, and documentation
- Prepare administrative reports including admission statistics, occupancy reports, and referral tracking
- Support facility management in coordinating operational activities and documentation
- Ensure compliance with facility policies, procedures, and documentation standards
Client & Family Relations
- Serve as a key point of contact for client families and referral partners
- Ensure professional communication and support throughout the client admission journey
- Address queries or concerns and escalate complex issues to management when required
- Promote a positive and supportive experience for clients and families
Reporting & Data Management
- Maintain records of inquiries, leads, admissions, and referral sources
- Provide regular reports to management on sales activities, admissions, and occupancy levels
- Support management with data required for service planning and facility growth
Minimum Qualifications
- Diploma or Degree in Business Administration, Healthcare Administration, Marketing, or a related field
- Minimum 3‑5 years of experience in sales, administration, healthcare coordination, or client relations
- Experience in healthcare facilities, rehabilitation centers, mental health facilities, or homecare services is an added advantage
- Background in Insurance is highly required
- Strong communication and interpersonal skills
- Customer service and relationship management skills
- Candidates from Kisumu are highly encouraged to apply
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