Debt Collector Position
Position Overview
The Debt Collector is responsible for contacting individuals or businesses who owe money to the company and negotiating payment arrangements. This role requires effective communication skills, problem-solving abilities, and the ability to handle sensitive situations professionally.
Key Responsibilities
- Debt Collection: Contact debtors by phone, email, or written communication to negotiate repayment of overdue accounts professionally.
- Account Management: Maintain accurate records of all collections activities and document payments or disputes.
- Negotiation & Payment Plans: Create affordable payment plans and negotiate settlement offers.
- Resolve Disputes: Investigate discrepancies and work with debtors to resolve issues.
- Maintain Compliance: Ensure all activities comply with debt collection laws and regulations.
- Track Progress: Monitor collection efforts and report outcomes to meet targets.
- Customer Service: Provide excellent service while handling difficult situations.
- Cross-functional Collaboration: Work with legal and finance departments when needed.
Qualifications
- High school diploma or equivalent (required); Associate's degree preferred
- 1-3 years of debt collection experience
- Knowledge of debt collection laws and regulations
- Fluency in English and Kiswahili
How to Apply
Submit your CV to: Click to reveal email
Subject line: "Debt Collector"
For inquiries: Click to contact via WhatsApp
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