🌍 Regional Relationship Manager – Personal Banking (Kisumu & Western Region)
Employer: Equity Bank Kenya
Location: Nyanza (Kisumu) & Western Kenya
Position Type: Full-time
Experience: Minimum 6 years in Personal Banking/Consumer Lending
📝 Job Purpose
Reporting to the Relationship Manager – Business, the Regional Relationship Manager – Personal Banking is responsible for driving the personal banking strategy in the Nyanza and Western region. This includes growing the loan book, mobilizing deposits, managing performance, compliance oversight, and mentoring staff to align with Equity Bank’s objectives.
🎯 Key Responsibilities
✔️ Monitoring & Compliance
- Oversee arrears management, loan application checks, and compliance enforcement
- Train branch staff on policy changes and product updates
- Engage regularly with branches to ensure P&P adherence
📢 Market Outreach & Promotion
- Engage stakeholders from private, government, and non-profit sectors
- Coordinate personal banking promotion materials and forums
- Act as a brand ambassador through market activation
👥 Training, Mentorship & Team Development
- Lead onboarding, induction, and capacity building of personal banking staff
- Drive staff performance and cascade updates from sector strategies
- Support training on financial literacy and stakeholder MOUs
📈 Loan Book Growth & Service Delivery
- Support loan marketing, build partnerships, and oversee deposit management
- Enforce SLA compliance and customer service standards
- Participate in strategy and product development for the sector
📊 Staff Productivity
- Track and review performance of personal banking officers weekly
- Manage staffing needs, training, deployment, and growth paths
- Prepare and share productivity reports
🔗 Stakeholder Engagement
- Serve as liaison between internal sector leads and external stakeholders
- Update the Segment Head on regional progress and challenges
🎓 Qualifications
- University degree in a business-related field
- 6+ years of experience in Personal Banking/Consumer Lending
🛠️ Key Competencies
- Strong relationship-building and interpersonal skills
- Excellent coaching, communication, and presentation abilities
- Detail-oriented, adaptable, and results-driven
- Deep understanding of personal banking operations
- Proven leadership and conflict resolution skills
📨 How to Apply
✅ Apply Online via Equity Bank
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