Customer Relations Agent – Royal Mabati Factory Ltd (Kisumu)
About Us:
Royal Mabati Factory Ltd is a leading manufacturer and supplier of high-quality roofing solutions and steel construction materials. We are seeking to recruit a Customer Relations Agent in Kisumu to strengthen our customer care team and ensure excellent service delivery across multiple channels.
Key Competencies & Responsibilities:
- Answer inbound calls and make outbound follow-up calls.
- Provide accurate information on orders, payments, deliveries, and company policies.
- Investigate and resolve customer complaints in coordination with departments.
- Capture and update customer feedback in the CRM/ERP system.
- Report recurring customer issues to management for improvements.
- Educate customers on products, warranties, and after-sales services.
- Ensure compliance with information security and data protection policies.
- Prepare daily/weekly service reports and feedback summaries.
Skills & Qualifications:
- Diploma/Degree in Customer Service, Business, Communication, Marketing, or related field.
- 1–3 years’ experience in a customer service or contact centre environment.
- Proficiency in CRM systems (Zendesk, Freshdesk, Zoho Desk).
- Strong communication skills in English and Kiswahili.
- Excellent problem-solving, multitasking, and conflict resolution skills.
- High emotional intelligence, patience, and calmness under pressure.
How to Apply: Send your application via email below. Only shortlisted candidates will be contacted.
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