Patient Services Coordinator Job at Aga Khan Hospital Kisumu
About Aga Khan Health Services
The Aga Khan Hospital, Kisumu (AKHK) is an Institution of the Aga Khan Health Service, Kenya, which is an Agency of the Aga Khan Development Network. The Hospital has attained ISO 9001:2015 certification, ISO 15189:2022 accreditation for laboratory services, Safe Care level 5 accreditation and is at advanced stage of attaining Joint Commission International Accreditation.
Outreach Health Services: Kisii, Kakamega, Kitale, Bungoma, Kericho, Kibuye-Kisumu, West End-Kisumu, Busia, Homa-Bay, Migori, Bomet, Eldoret, Kimilili, Nyamira and Kabarnet.
Position Overview
Position: Patient Services Coordinator
Department: Finance
Reports to: Patient Services In charge
Deadline: 28-Nov-2025
Location: Kisumu, Kenya
Overall Responsibility
The successful candidate will be expected to monitor efficiency of service delivery at every workstation by supporting the unit's operations and providing linkages to clients and third-party service providers by supporting implementation of applications requirements and utilization, supervising the effectiveness of billing processes and monitoring controls at all billing points.
Key Responsibilities
- Welcome and assist patients with registration on HMIS using legal documents (ID, passport, birth certificate)
- Complete necessary forms and documentation, verify information accuracy
- Respond to customer enquiries promptly and professionally
- Manage patient queues and provide timely information
- Answer telephone calls promptly with proper telephone etiquette
- Issue claim forms and preauthorization documents to patients
- Confirm and collect Cash/Mpesa/Credit card payments, issue receipts
- Validate credit patients, bill in HMIS, generate invoices
- Verify SHA patients, generate claim numbers, update SHA Portal
- Train staff in utilization of third-party applications
- Ensure compliance with intermediary applications requirements
- Track entitlements mapping errors and report for corrective action
- Share daily reports on invoices and assess mitigation measures
- Support sorting of returned claims requiring clarification
- Train doctors on timely handover of claim forms
Requirements
- Bachelor of Commerce (Accounting/Finance Option) or CPA II or equivalent
- Proficiency in MS Excel
- Experience in Front office management
- Good customer service skills
- Minimum of 3 years' experience in similar role
- Preferably in a hospital setup
How to Apply
🌐 Online Application:
Apply via Aga Khan Careers Portal
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