Premier Relationship Manager Job at Absa Bank - Kisumu & Various Locations
Empowering Africa's tomorrow, together... one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
- Responsible for recruiting and maintaining a portfolio of premier clients, by selling a high-quality, relationship-oriented, financial planning service, supported by a dedicated Account Executive.
- Clients are recruited from the existing Bank customer base and externally with the aim of developing significant sales, and high levels of client satisfaction through a mutually beneficial relationship.
- The client relationship is managed on a highly proactive and ongoing basis over an extended period.
- Whilst part of a team, the jobholder operates on a mobile basis, meeting clients at times and locations convenient to the client.
Key Responsibilities
Relationship Management and Cross-Selling (85% time)
- Be the first point of contact for customers in the portfolio
- Drive any required communication to customers in the portfolio
- Proactively target and recruit clients through referrals
- Proactively engage customers to onboard family members as part of family banking strategy
- Ensure new customers meet CLM Involved measures upon handover
- Complete detailed Customer Discussion Document for new customers
- Ensure customer portfolio meets CLM Engaged measures
- Drive increased assets balance sheet, liabilities balance sheet and revenue per customer
- Monitor and ensure funding of Zero Balance Accounts, Low Funded Accounts, Inactive Accounts, and Overdrawn Accounts
- Ensure ongoing reviews of Customer Discussion Documents
- Actively drive cross-sale targets across product lines
- Proactive engagement of business specialists to support customer needs
- Manage client portfolio with proactive contact and regular meetings
- Ensure customer engagement as per Premier Customer Engagement procedures
Business Management (15% time)
- Ensure targeted level of business results for the portfolio are maintained
- Review portfolio regularly recommending clients
- Adhere to standards, legal and regulatory requirements
Requirements
Education
- Bachelor's degree from a recognized university
Experience
- Circa 2 years of team leader experience
- Record of achievement in a sales and service environment
- Experience in handling customer complaints
- Previous experience in handling operational risk issues
- Previous roles could include Personal banker team leader, Prestige team leader
Knowledge and Skills
- In-depth knowledge of Absa Africa retail product set and services
- Understanding of technical support systems (Flex, BOC, IBOC)
- Detailed understanding of retail network business processes
- Thorough knowledge of operating instructions and audit requirements
- Good understanding of Absa Africa's risk policy
- Awareness of Absa Africa's retail strategy and operating structures
- Knowledge of Absa Africa people's policy and procedures
- Understanding of the local competitor market
- Team leader experience
How to Apply
🌐 Official Application:
Apply via Absa Careers Portal
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