Relationship Officer – Sidian Bank
Organization: Sidian Bank
Location: Kisumu County (Resident or willing to relocate)
Job Purpose
The jobholder is responsible for managing client relationships to achieve the set sales targets and wallet share and ensure sustained business growth and profitability in the assigned customer segment. To sell, cross/upsell and deliver excellent sales and service of the bank’s products and services whilst building long-term profitable customer relationships.
Key Responsibilities
- Branch strategic input and planning
- Business Growth & Development
- Marketing & Brand Management
- Relationship Management & Customer Experience
- Branch Operations
- Personal Leadership & Development
- Risk & Compliance
Qualifications
- University degree or above in a relevant business discipline e.g. business administration or finance.
- Diploma in Banking – AKIB (added advantage).
Experience
- At least 4 years’ experience in retail banking and/or commercial banking including a minimum of 2 years sales experience.
Skills & Competencies
- Sound knowledge of Retail Banking/SME products, services and processes.
- Profound understanding of retail market, competitors and offerings.
- Knowledge of CBK regulatory framework and banking regulations.
- Strong leadership, marketing, sales and management skills.
- Excellent relationship building and stakeholder management skills.
- Strong analytical and decision-making skills.
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