Community Relations Officer - Victory Farms Kenya
About the Role
Victory Farms Kenya, East Africa's fastest growing aquaculture company, is seeking a Community Relations Officer based in Kanam, Kisumu County. This role focuses on building strong community relationships and supporting sustainable aquaculture operations around Lake Victoria.
Key Responsibilities:
Foundation-building for community relations
- Establish a regular on-the-ground engagement presence and introduce the company appropriately to local stakeholders
- Develop and maintain a stakeholder map and engagement plan covering BMU leadership, community groups, chiefs/local administration, county officials and relevant government departments
- Create practical site-level community engagement protocols including meeting requests, attendance, information sharing and escalation of community concerns
Stakeholder engagement and meeting coordination
- Plan, coordinate and support delivery of community engagements including barazas, stakeholder briefings and focus group discussions
- Prepare agendas and briefing notes, manage invitations, and ensure proper documentation (attendance lists, minutes, action trackers, and follow-ups)
- Build and maintain relationships through consistent communication and reliable follow-through on agreed actions
- Create and track against budgets to dictate expenditure on community engagement events
Grievance mechanism design and day-to-day management
- Support the design and implementation of a simple, accessible community grievance mechanism for Kanam
- Receive, record, and acknowledge grievances or feedback, coordinate internal investigation/response, and communicate outcomes respectfully
- Monitor trends and recurring issues and propose practical mitigation actions
Community programme delivery support
- Support delivery of community relations activities and initiatives including events, partnerships, small community support actions
- Coordinate logistics, ensure transparent communication, and maintain accurate records of programme activities
- Liaise with community groups and local administration to align activities with community priorities
Reporting, documentation and internal coordination
- Produce clear weekly and monthly updates on completed activities, community sentiment, risks, grievances, and recommended next steps
- Maintain trackers for stakeholders, engagement activities, actions/commitments, and grievance records
- Coordinate with internal teams (Operations, Security, HR, ESG) to ensure alignment of community-facing actions
Professional standards, safeguarding and Health & Safety
- Uphold confidentiality, cultural sensitivity, and professional conduct
- Follow the company's safeguarding and health & safety procedures during fieldwork
Qualifications and Experience
Essential Requirements:
- Diploma or degree in Community Development, Social Sciences, Communications, Public Administration, or related field
- 1–3 years of experience in community engagement, community liaison, field coordination or community programmes
- Strong facilitation and interpersonal skills with ability to engage respectfully with leaders and community members
- Excellent written documentation skills including meeting minutes, trackers, brief reports
- Languages proficiency: fluent in Dholuo, Kiswahili and functional English
- High integrity, reliability, and professionalism
- Willingness and ability to travel locally
Preferred Qualifications:
- Experience working with BMUs or lakeside/fisheries communities
- Experience supporting grievance handling, dispute resolution, or community feedback systems
- Basic budgeting and logistics exposure for small programme activities
Benefits
- Visibility into the world's fastest growing aquaculture company
- Ideal for a candidate looking to dive into a mission-oriented Organization
- The team is committed to the candidate's success and will provide coaching, mentorship, and unique exposure
- Opportunity to work with successful leaders in the entrepreneurial community and the social sector
How to Apply:
📧 Email Application:
Click HERE to Apply
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