Customer Relations Assistant Job at Stima Sacco - Kisumu
About Stima DT Sacco
Society Vision: To redefine financial wellness.
Stima DT Savings and Credit Cooperative Society Limited (Stima Sacco) is a leading countrywide, fast growing, and licensed DTS (Deposit Taking Sacco). The Sacco is looking for a qualified and competent person to fill this vacancy.
Job Summary
The job holder will be responsible for handling face-to-face interactions and calls from existing and potential Members. Using knowledge of the Society's services/products as well as great customer service skills, to address issues, provide support and offer information needed to keep Members satisfied.
Key Tasks and Responsibilities:
- Responding to Member queries and complaints through telephone and email
- Updating the Member complaints register daily
- Supporting the implementation of new product launches
- Ensuring up-to-date member information as per policies
- Informing Members by explaining procedures and providing information
- Maintaining communication equipment and reporting problems
- Performing teller duties as appropriate
- Updating job knowledge by studying new Society product descriptions
- Entering new Member information and updating existing Member information
- Identifying and escalating priority issues to management
- Routing calls to appropriate officers
- Processing Member Automated Teller Management Cards
- Capturing and initiating member data on standing orders, funds transfers, member changes
Person Specifications:
Academic Qualifications:
- Diploma / Higher Diploma in Business Administration, Public Relations/Sales, Marketing or related field
Experience:
- Three (3) years' experience in customer service or related field
Knowledge, Skills and Attributes:
- Must have knowledge in use of MS Office packages
- Excellent communication skills
- Report writing skills
- Ability to read, write and perform simple arithmetic calculations
- Adequate verbal skills at a non-technical level
- Familiarity with standardized work procedures
Key Result Areas:
- High customer satisfaction index
- Number of resolved client queries
- Improved number of new Members
Note: Only Shortlisted Candidates will be contacted.
How to Apply:
📝 Official Application:
Apply via Stima Sacco Careers Portal
💬 For Job Inquiries:
WhatsApp Kisumu Kulture
👥 Join Our Community:
Kisumu Kulture WhatsApp Group