Customer Service Executive - Swfty Delivery & Logistics (Kisumu)
Location: Kisumu, Kenya
Company: Swfty Delivery & Logistics
Employment Type: Full-time
Reports to: Supervisor
About Swfty
Swfty is a fast-growing delivery and logistics platform focused on making it easy for people and businesses to get anything they need, delivered swiftly. We partner with local merchants, riders, and customers to provide reliable on-demand delivery services.
As we expand our operations, we are looking for motivated individuals who want to help build a modern delivery platform and deliver excellent experiences for our customers and partners.
Role Overview
The Customer Service Executive will support Swfty customers, riders, and merchants by responding to inquiries, resolving issues, and ensuring a smooth delivery experience.
This is an entry-level role ideal for recent graduates or individuals starting their careers in customer service, operations, or support.
Key Responsibilities
- Respond to customer, rider, and merchant inquiries via chat, email, or phone
- Assist users with orders, delivery updates, payments, and platform support
- Resolve customer issues quickly and professionally
- Escalate complex cases to the Supervisor when necessary
- Maintain a friendly and professional tone in all interactions
- Record customer interactions accurately in internal systems
- Follow Swfty service guidelines and support processes
- Maintain high customer satisfaction and service quality
- Work closely with operations teams to ensure smooth order fulfilment
Qualifications
- Diploma or Bachelor's Degree in Business, Communications, Hospitality, or a related field
- 0–1 years of experience in customer service, hospitality, retail, or call centre environments
- Recent graduates are encouraged to apply
Skills & Competencies
- Strong verbal and written communication skills
- Customer-focused and service-oriented attitude
- Strong listening and problem-solving skills
- Ability to remain calm under pressure
- Basic computer skills and willingness to learn systems
- Ability to work in a fast-paced environment
- Team player with a positive attitude
How to Apply:
📧 Email Application:
Apply via Email
💬 For Job Inquiries:
WhatsApp Kisumu Kulture
👥 Join Our Community:
Kisumu Kulture WhatsApp Group