Sanitation & Hygiene Manager Job at Naivas Supermarket - Kisumu
Job Purpose
To ensure high standards of hygiene and sanitation across all Naivas outlets by managing sanitation vendors, pest control, chemical safety, and Master Sanitation Schedules. The role supports audit readiness, CAPA closure, and ESG reporting by maintaining documentation, conducting inspections, and coordinating vendor performance.
Key Responsibilities
Financial Responsibilities
- Reduce hygiene-related incidents and associated costs (contamination, pest control, customer claims)
- Oversee sanitation vendors (pest control, detergents, deep cleans) for cost-effective service delivery
Customer Focus
- Ensure clean, safe, and hygienic environments in all customer-facing areas
- Investigate and close pest/hygiene non-compliances flagged during audits or complaints
- Provide resolution evidence for ESAP reporting related to hygiene and pest management
Internal Processes
- Publish and monitor Master Sanitation Schedules for all stores
- Maintain SDS (Safety Data Sheet) library for all chemicals
- Conduct 4 hygiene audits per quarter and ensure 90%+ closure of corrective actions
- Maintain and update sanitation SOPs quarterly
- Provide audit evidence on sanitation, pest management, and chemical handling
- Feed sanitation CAPA and vendor scorecard data into ESG dashboard
People Management
- Train 90% of staff quarterly on hygiene and sanitation protocols
- Promote hygiene culture through campaigns and coaching
- Provide MSDS and sanitation vendor scorecard evidence during audits
Key Performance Indicators (KPIs)
Financial Perspective
- Achieve 10% annual reduction in hygiene-related incidents
- Realize cost savings from improved sanitation practices
- Optimize vendor efficiency and cost-effectiveness
Customer Perspective
- Timely pest control interventions within 24 hours
- Resolve 95% of hygiene-related complaints within 48 hours
- Maintain 90%+ customer satisfaction on hygiene standards
Internal Processes
- 100% completion of scheduled hygiene audits
- 90%+ CAPA closure rate from hygiene audits
- Quarterly update of sanitation SOPs
People Perspective
- Train 90%+ of staff quarterly on hygiene protocols
- Achieve 85%+ training effectiveness score
- 80%+ staff participation in hygiene initiatives
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