Service Technician - CFAO Kenya (Kisumu)
Location: Kisumu, Kenya
Company: CFAO Kenya
Job Purpose: Service and repair of agricultural units to enhance customer satisfaction and achieve after‑sales targets. Ensure tractors operate efficiently and safely, minimising downtime and maximising productivity.
Main Responsibilities
Operational Responsibilities
- Carry out repairs in the field and workshop according to CFAO Kenya guidelines
- Disassemble and reassemble tractor components, ensuring proper functioning
- Perform pre‑delivery inspection to verify all tractor systems work as required
- Train tractor operators on safety, basic maintenance, and tractor settings
- Diagnose mechanical failures and repair tractors per CNHI manuals and factory specifications
- Use Electronic Service Tool (EST) to identify faults in MHP and HHP tractors
- Conduct complex repairs including engine overhauls, hydraulic system, and transmission repairs
- Ensure all repairs comply with EHS standards
- Maintain detailed records in the DR book of all maintenance and repair work performed
- Submit online technical reports in the CNHI dealer portal
- Perform additional general repairs and inspections as assigned
- Ensure accuracy of work orders by charging parts and labour to the proper segment
- Maintain a clean and orderly work area to 5S Standards
Working Relationships
Internal: Sales Department, Parts Department
External: Parts and Service Customers
Knowledge, Skills & Experience
Education: Degree in Agricultural Machinery / Mechanical Engineering.
Experience: Minimum 2 years working experience in a similar role.
Technical Competencies
- Agricultural machinery knowledge
- Computer literacy
- Electronic Service Tool (EST) diagnostic on high horse power tractors
- Customer service focus
Functional Competencies
- Report writing skills – ability to develop reports
- Presentation skills
- Communication skills
Behavioural Competencies
- Innovation – new and better ways of working
- Time Management – effective and efficient use of time
- Drive for results – meets and exceeds goals
- Interpersonal skills – builds rapport and effective relationships
- Customer focus – gains trust and respect
- Ethics and values – adheres to core beliefs and CFAO Kenya values
- Integrity and trust – honest, keeps confidence, admits mistakes
How to Apply:
📝 Official Application:
Apply via CFAO Kenya Portal
💬 For Job Inquiries:
WhatsApp Kisumu Kulture
👥 Join Our Community:
Kisumu Kulture WhatsApp Group
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